Junior Technical Support Engineer Level 1 at WizardsDev

• IT Vacancies
• 21 November 2022

Certifications, internships, or any hands-on experience would be a definite plus. A Junior IT Support Engineer can expect to earn an average salary of $53,476 (USD) per year. While not always required, some Junior IT Support Engineers may find it advantageous to pursue a master’s degree in a specific IT discipline.

Tier 1 Technical Support

• However, the actual salary can vary depending on factors like experience, certifications, the size of the employing company, and the location of the job.
• They are also expected to escalate more complex issues to senior IT professionals within the organization.
• Certifications, internships, or any hands-on experience would be a definite plus.
• These skills not only demonstrate your technical prowess but also your ability to lead, strategize, and collaborate effectively within a team.
• Junior technical support specialists and technical support engineers have different pay scales, as shown below.

A strong foundation in problem-solving and troubleshooting is necessary, and familiarity with various operating systems such as Windows, MacOS, and Linux is beneficial. In some cases, they may be involved in testing new technology or software systems and providing feedback to the development team. They are also expected to escalate more complex issues to senior IT professionals within the organization. Their responsibilities involve setting up workstations, installing and updating software, maintaining hardware, and assisting in network troubleshooting. They work under the supervision of Senior IT Support Engineers or IT Managers and often act as the first line of defense when technical issues arise. Unlock personalized guidance and perfect your responses with Final Round AI, ensuring you stand out and succeed in every interview.

Essential Soft Skills Technical Support Engineer Should Include in Their Resume

Final Round AI will also match you with the roles best aligned with your skills and write tailored cover letters for each one, so you can land your next role in weeks, Junior Technical Support Engineer (Level 1) job not months. It’s your go-to resource for creating precise job listings or perfecting your resume. It’s about ensuring the seamless operation of our digital world, one IT issue at a time. Junior IT Support Engineers are usually required to have a minimum of 1 to 2 years of experience in an IT-related field. Our ideal candidate has a strong understanding of computer systems, networks and software, as well as excellent problem-solving and communication skills. Get notified about new Entry Level Technical Support Specialist jobs in United States.

• A Junior IT Support Engineer can expect to earn an average salary of $53,476 (USD) per year.
• We value our readers’ insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.
• Soft skills are essential for a Technical Support Engineer, complementing your technical expertise and enhancing your ability to interact effectively with customers and team members.
• In the digital era, the role of Junior IT Support Engineers is more important than ever.
• The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.

Junior IT Support Engineer Job Description Updated for 2025

This not only helps hiring managers evaluate your fit for the role but also ensures your resume passes through automated systems that scan for specific keywords. The top three skills for a junior technical support specialist include password resets, mac and help-desk support. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot. These skills not only demonstrate your technical prowess but also your ability to lead, strategize, and collaborate effectively within a team. By showcasing these competencies, you can position yourself as a valuable asset capable of tackling more advanced and strategic challenges in the technical support field.

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A Junior IT Support Engineer’s resume should highlight their technical skills such as knowledge of operating systems, networking, and hardware. The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice.

• By showcasing these competencies, you can position yourself as a valuable asset capable of tackling more advanced and strategic challenges in the technical support field.
• Upload your current resume and information, and our AI will instantly analyze your experience, skills, and achievements to prepare for job applications.
• They work under the guidance of senior IT professionals, providing technical support to the company’s staff or clients.
• The top three skills for a junior technical support specialist include password resets, mac and help-desk support.

We value our readers’ insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance. Junior IT Support Engineers are responsible for providing technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. Boost your resume with essential site property manager skills for all experience levels. Soft skills are essential for a Technical Support Engineer, complementing your technical expertise and enhancing your ability to interact effectively with customers and team members. These skills are highly valued by recruiters as they demonstrate your ability to handle complex situations, communicate clearly, and work collaboratively.

🚀 We’re looking for a Technical Support Engineer (Level 1) to join our team and help ensure seamless operations across our internal systems and products. You’ll be the first line of support, assisting employees with technical issues, managing requests in Jira Service Management, and working with our internal CRM. They may also be involved in setting up and configuring new systems or software, performing routine system checks and maintenance, and providing user training or advice. Throughout the day, they troubleshoot and resolve technical issues, which can range from software glitches to hardware malfunctions. They should be familiar with operating systems like Windows, Linux, or macOS, networking, and hardware troubleshooting. This experience can be obtained through internships, part-time roles, or even relevant Programming language implementation coursework during their education.